Terms of Service
Effective Date: Jul, 2026
Welcome to Genlux Cleaning. By booking or using our services, you agree to the following Terms of Service. These terms are designed to ensure a clear understanding of our services, responsibilities, and expectations for both parties.
1. Acceptance of Terms
By requesting a quote, scheduling an appointment, or using any of our cleaning services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
2. Services Provided
Genlux Cleaning provides professional residential cleaning services, including:
Standard Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning
Airbnb Turnover Cleaning
Service availability may vary depending on location and scheduling.
3. Service Area
We currently provide services within selected areas of Toronto and the Greater Toronto Area (GTA), including:
Toronto
Downtown Toronto
Midtown Toronto
North York
Etobicoke
Appointments are subject to availability.
4. Estimates and Pricing
All pricing is based on the information provided by the customer during the estimate process.
To provide an accurate quote, we may request information including:
Property type
Number of bedrooms
Number of bathrooms
Postal code
Presence of pets
Requested cleaning service
Preferred appointment date
Quotes are based on normal cleaning conditions.
If the property's condition significantly differs from the information provided, Genlux Cleaning reserves the right to adjust the final price after discussing the situation with the customer before work begins.
Homes with four or more bedrooms or properties requiring specialized cleaning will receive a customized estimate.
5. Payment
Payment is due upon completion of the cleaning service unless otherwise agreed in writing.
Our prices are flat-rate whenever applicable and are not charged by the hour.
The quoted price includes professional cleaning supplies and transportation.
6. Appointment Scheduling
Appointments are confirmed based on our team's availability.
Customers are encouraged to book in advance to secure their preferred date and time.
While we make every effort to arrive on schedule, unforeseen circumstances such as traffic, weather, or previous appointments may occasionally affect arrival times.
7. Cancellation and Rescheduling
Appointments may be modified or cancelled free of charge up to 24 hours before the scheduled service.
Cancellations made with less than 24 hours' notice are subject to a $50 cancellation fee.
Repeated last-minute cancellations may result in future booking restrictions.
8. Property Access
Customers are responsible for ensuring that our team has safe access to the property at the scheduled appointment time.
If we are unable to access the property upon arrival, additional charges or cancellation fees may apply.
9. Utilities Requirement
The property must have functioning electricity and running hot and cold water during the scheduled appointment.
If these utilities are unavailable, Genlux Cleaning will be unable to complete the service, and the appointment may be treated as a late cancellation.
10. Customer Responsibilities
To help us provide the best possible service, customers agree to:
Provide accurate information when requesting a quote.
Secure pets when necessary.
Remove valuable or fragile items if desired.
Inform us of any special instructions before the appointment.
Notify us of any health or safety concerns within the property.
11. Satisfaction Guarantee
Customer satisfaction is our highest priority.
If any area of your cleaning service does not meet your expectations, please notify us within 24 hours of your appointment.
We will return to correct the affected area at no additional cost.
The satisfaction guarantee applies only to the original scope of work and does not include additional cleaning requests made after the service has been completed.
12. Property Condition
Our standard pricing applies to homes maintained under normal living conditions.
Properties with excessive dirt, heavy buildup, hoarding conditions, biohazards, pest infestations, or other extraordinary circumstances may require an additional assessment and revised pricing before service begins.
Genlux Cleaning reserves the right to decline services that present health or safety risks.
13. Limitations of Liability
While we exercise the highest level of care when cleaning your home, Genlux Cleaning shall not be liable for:
Pre-existing damage
Normal wear and tear
Improperly installed fixtures or furniture
Damage resulting from defective materials
Items not disclosed as fragile or requiring special handling
Customers should report any concerns immediately following the service.
14. Changes to Services
Additional cleaning requests made during the appointment may require additional time and fees.
Our team will always obtain customer approval before performing work outside the original estimate.
15. Privacy
Any personal information collected during the booking process is used solely to schedule services, communicate with customers, and improve our service experience.
We do not sell or share customer information with third parties except as required by law.
16. Changes to These Terms
Genlux Cleaning reserves the right to update these Terms of Service at any time.
Any revisions will become effective immediately upon publication on this website.
17. Contact Information
If you have questions regarding these Terms of Service, please contact Genlux Cleaning.
Email: [email protected]
Phone: (437) 422-0128
Service Area: Toronto & Greater Toronto Area
Business Hours: Monday through Saturday, by appointment.
