Privacy Policy
Effective Date: July, 2026
At Genlux Cleaning ("we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an estimate, schedule a cleaning service, or communicate with our team.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
Request a free estimate
Schedule a cleaning service
Contact us by phone, email, or through our website
Complete a contact or quote request form
The information we collect may include:
Full name
Email address
Phone number
Property address
Postal code
Property type
Number of bedrooms and bathrooms
Preferred appointment date and time
Cleaning service requested
Additional information you choose to provide
We may also automatically collect certain technical information when you visit our website, including:
IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Provide cleaning estimates
Schedule appointments
Respond to inquiries
Deliver requested cleaning services
Communicate appointment confirmations and reminders
Improve our website and customer experience
Process payments when applicable
Maintain business records
Comply with legal obligations
We only collect information that is necessary to provide our services effectively.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
Understand how visitors use our website
Improve website performance
Remember user preferences
Measure marketing effectiveness
You may disable cookies through your browser settings, although some features of the website may not function properly.
We may also use third-party analytics tools, such as Google Analytics, to better understand website traffic and visitor behavior.
4. Marketing Communications
If you choose to contact us or request information, we may send:
Appointment confirmations
Estimate follow-ups
Service reminders
Customer support communications
Promotional offers and company updates (only where permitted by law)
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those communications.
5. Sharing Your Information
We respect your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary with trusted service providers who assist us in operating our business, including:
Scheduling software providers
Payment processors
Website hosting providers
Customer communication platforms
Marketing service providers
These providers are required to protect your information and use it only for the services they perform on our behalf.
We may also disclose information if required by law or to protect our legal rights.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although no method of electronic storage or internet transmission is completely secure, we continuously work to safeguard your information using industry-standard security practices.
7. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain customer records
Meet legal and accounting requirements
Resolve disputes
Enforce our agreements
When information is no longer needed, it is securely deleted or anonymized whenever practical.
8. Your Privacy Rights
Depending on applicable privacy laws, you may have the right to:
Request access to your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
Request information about how your data is used
To exercise any of these rights, please contact us using the information provided below.
9. Children's Privacy
Our website and services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will promptly delete that information.
10. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on this page with a revised Effective Date.
We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Genlux Cleaning
Phone: (437) 422-0128
Email:
Service Area: Toronto & Greater Toronto Area
Business Hours: Monday through Saturday, By Appointment
Your Trust Matters
Protecting your privacy is just as important to us as caring for your home. We are committed to handling your personal information responsibly, securely, and transparently every step of the way.
